Welcome to The Chocolate Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium chocolates. By accessing organicchocostore.com, you agree to these terms. Please read them carefully.

1. General Information

Company: The Chocolate Shop

Address: 311 Oak Street, Manchester, US 06040

Contact: [email protected]

Our website offers artisanal chocolate products including dark and milk chocolate bars, assorted chocolate boxes, wedding chocolates, seasonal gifts, and premium brands like Callebaut and Valrhona.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Be at least 18 years old or have parental consent to make purchases
  • Not use our products for any illegal purpose or in violation of any laws
  • Not reproduce, duplicate, copy, or resell our products without authorization
  • Comply with all applicable local laws regarding the purchase and consumption of chocolate products

3. Product and Service Description

We take pride in crafting premium chocolate products with care:

  • All products are described as accurately as possible on our website
  • Images are for illustrative purposes and actual products may vary slightly
  • We reserve the right to modify product specifications without notice
  • Seasonal products (Christmas, Valentine’s Day) are available for limited periods
  • Custom products (wedding chocolates, personalized items) require special processing

Important: Our products contain allergens including milk, nuts, and soy. Please check product descriptions carefully and contact us with any allergy concerns.

4. Order and Payment Terms

Order Process

  • Orders are processed within 1-2 business days (longer during peak seasons)
  • You will receive an order confirmation email upon successful placement
  • We reserve the right to refuse or cancel any order at our discretion

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

Pricing

  • All prices are in US Dollars (USD)
  • Prices may change without notice but confirmed orders will be honored
  • Customers are responsible for any applicable taxes or customs duties

5. Shipping Policy

We ship worldwide except to parts of Asia and some remote areas.

Shipping Options

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: EMS for orders over $50, 15-25 business days after dispatch

During warm weather, we may hold shipments or include ice packs (additional charges may apply).

6. Returns and Refunds

Eligibility

  • Returns must be initiated within 15 days of delivery
  • Items must be unopened and in original condition
  • Original proof of purchase required

Non-Returnable Items

  • Opened chocolate products
  • Personalized/custom items (wedding chocolates, Valentine’s gifts)
  • Seasonal items purchased after the holiday season
  • Used MAKE, BAKE & DECORATE products

Return Process

Contact us within 15 days at [email protected] with your order details. Customers are responsible for return shipping costs unless the error is ours.

Refunds

  • Processed within 7-10 business days after return inspection
  • Original shipping costs are non-refundable (except for our errors)
  • Refunds will be issued to the original payment method

7. Intellectual Property

All content on this website (images, text, logos, product names) is the property of The Chocolate Shop and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our written permission
  • Use our trademarks or branding without authorization
  • Reverse engineer or attempt to extract source code from our website

8. Liability Limitations

The Chocolate Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Shipping delays caused by third-party carriers or unforeseen circumstances
  • Product misuse or failure to follow storage instructions
  • Allergic reactions when allergen information has been properly disclosed

Our maximum liability for any claim related to our products shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Manchester, US.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions, please contact:

The Chocolate Shop Customer Service
[email protected]
311 Oak Street, Manchester, US 06040