Welcome to The Chocolate Shop (“we,” “our,” or “us”). At organicchocostore.com, we are committed to protecting your privacy while providing you with premium chocolate products and a delightful shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make purchases from us.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identification Information: Name, email address, phone number, shipping and billing addresses, payment information (processed securely through our payment processors), and account credentials when you create an account.
  • Transaction Information: Details about purchases you make through our website, including products ordered, purchase amounts, and payment method.
  • Technical Information: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our website.
  • Communication Information: Records of your correspondence with us, including emails to our customer service team.
  • Preference Information: Your chocolate preferences, wish lists, and feedback you provide about our products.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for our premium chocolates, including processing payments and arranging shipping.
  • To communicate with you about your orders, account, and customer service inquiries.
  • To personalize your shopping experience by recommending chocolate products that may interest you based on your preferences and purchase history.
  • To improve our website, products, and services through analysis of how customers use our site.
  • To send you marketing communications about new chocolate collections, seasonal offerings (like our Valentine’s chocolate gifts or Christmas chocolate gift boxes), and special promotions, if you’ve opted in to receive them.
  • To prevent fraud and enhance the security of our website and payment systems.
  • To comply with legal obligations and protect our legal rights.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping carriers, marketing services, and website analytics.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
  • With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • All transactions are protected with SSL encryption technology.
  • We are PCI compliant and meet the highest standards for payment security.
  • We never store your full payment details on our servers – payment information is processed directly by our secure payment partners.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information.
  • Data is stored on secure servers located in the United States, with appropriate safeguards for international data transfers when applicable.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of protection.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You may access and update your account information through your account settings.
  • Marketing Communications: You may opt-out of receiving marketing emails by following the unsubscribe instructions in those emails.
  • Account Deletion: You may request deletion of your account by contacting us at [email protected], subject to our need to retain certain information for legal or legitimate business purposes.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.
  • Restriction and Objection: You may request that we restrict processing of your data or object to certain processing activities.

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • Essential Cookies: Necessary for the website to function, including session cookies for shopping cart functionality.
  • Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and product displays.
  • Functionality Cookies: Remember your preferences (like language or region) to provide a more personalized experience.
  • Advertising Cookies: Used to show you relevant chocolate products on our site and third-party websites, based on your browsing behavior.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

As we serve customers worldwide (excluding certain parts of Asia and remote areas), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for these transfers in accordance with applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

The Chocolate Shop
311 Oak Street
Manchester, US 06040
Email: [email protected]

Indulge in confidence – Your privacy is as important to us as the quality of our chocolates.